When a new booking comes in, the flow sends a confirmation right away with the date, time, and party size. On the day itself a short check follows with two buttons: is the booking still on or not. If someone cancels, the table frees up immediately and you can give it out again.
Why this works
- A cancellation at midday can still be filled; a no-show at eight in the morning can't
- Customers respond more readily on WhatsApp than to a phone call
- You hear about changes in party size in time
- Works for tours, workshops, and rentals too
The flow, step by step
Ready-to-use message copy
Take these and adjust them to your own tone of voice. The flow fills in the variables in double curly braces for you.
| Message | Text |
|---|---|
| Confirmation | “Confirmed! {{date}} at {{time}}, {{partySize}} people. See you then.” |
| Check on the day | “Are we seeing you tonight at {{time}}? Letting us know helps us a lot.” |
What you need
- An Easy Flow Builder subscription at €50 per month
- A WhatsApp Business API number through Meta onboarding
- For conversations you start: an approved message template
- Optional: an API integration with your own system
Frequently asked questions
Does this work with my booking system?
If the system has webhooks or an API, yes. If it doesn't, you can build the integration with Make or Zapier, or run bookings through a Google Sheet.
Is this marketing or utility?
A confirmation and a check-in about an existing booking are utility. Sending offers to those same guests is marketing, and that needs a separate opt-in.
Can people report changes as well?
Yes. Add a “change party size” button and have the flow write the new number back.