What you can expect from our support, and what you'll need to take to Meta.
How to get support
Support runs through your account in the application and through the contact page. In the app, the AI assistant helps you build straight away and walks you through Meta onboarding.
Response times
On business days we generally respond within one working day. If there's an outage affecting the service broadly, we communicate about its status as quickly as we can.
What support does do
Questions about the editor, building blocks, integrations, and Meta onboarding; help with rejected templates; thinking along on how to set up your first flow.
What support doesn't do
We have no influence over Meta's decisions on business verification, template approval, quality ratings, or message limits. We also don't build your complete flows as standard; ask us if you'd like to outsource that.
Maintenance
We carry out planned maintenance outside office hours wherever possible and announce it in the application beforehand.